Privacy policy

Half the Story — Privacy Policy

1. YOUR PERSONAL DATA – WHAT IS IT?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

2. WHO ARE WE?

Grace Enterprises is the data controller (contact details below) for any data collected, stored and processed by Grace Enterprises or Half the Story. This means it decides how your personal data is processed and for what purposes.

Note: Half the Story LLP is a joint venture between Grace Enterprises and Green Pastures. Where personal data is collected through the Half the Story online shop, Half the Story LLP may also act as a data controller. If you have any queries about which entity is responsible for your data, please contact us using the details in Section 9.

3. HOW DO WE PROCESS YOUR PERSONAL DATA?

Grace Enterprises complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

  • To inform you of news

  • To manage our employees and clients (including the distribution of rotas and invoices)

  • To maintain our own accounts and records

  • To collect statistics to help assess the health of the companies

  • To process and fulfil customer orders placed through our online shop

  • To send order confirmations, shipping updates and customer service communications

  • To process payments securely through our payment provider (Shopify Payments)

  • To maintain records of purchases and transactions

4. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

  • Explicit consent of the data subject so that we can keep you informed about news

  • Processing may be necessary for us to meet our legal obligations as a company, for example, under employment, social security or social protection law

  • Processing is necessary for the performance of a contract — for example, to fulfil your online order (Article 6(1)(b) GDPR)

5. WHAT DATA DO WE COLLECT FROM SHOP CUSTOMERS?

When you place an order through the Half the Story online shop, we may collect the following personal data:

  • Name and contact details (email address, phone number)

  • Delivery and billing address

  • Order history and purchase details

  • Payment information (processed securely by our payment provider — we do not store card details)

  • IP address and browser/device data collected automatically by Shopify

6. SHARING YOUR PERSONAL DATA

Your personal data will be treated as strictly confidential. We use the following third-party applications to store and process your data:

  • MailChimp — used to store and process email marketing data. You can access their Privacy Notice at mailchimp.com and update your preferences at any time by logging in to MailChimp.

  • Shopify Inc. — our e-commerce platform, which processes orders, payments and customer data on our behalf. Their Privacy Policy is available at shopify.com/legal/privacy.

  • Payment processor — payment card data is processed securely by Shopify’s payment provider. We do not store card details.

7. YOUR RIGHTS AND YOUR PERSONAL DATA

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which Grace Enterprises holds about you

  • The right to request that Grace Enterprises correct any personal data if it is found to be inaccurate or out of date

  • The right to request that your personal data is erased where it is no longer necessary for Grace Enterprises to retain such data

  • The right to withdraw your consent to the processing at any time

  • The right to request that Grace Enterprises provide you with your personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability)

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing

  • The right to object to the processing of personal data (where applicable)

  • The right to lodge a complaint with the Information Commissioner's Office

8. FURTHER PROCESSING

If we wish to use your personal data for a new purpose not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

9. CONTACT DETAILS

To exercise all relevant rights, queries or complaints, please in the first instance contact the Data Protection Lead: Matt Parfitt at matt@graceenterprises.co.uk

You can contact the Information Commissioner's Office on 0303 123 1113 or via email: https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.